Introduction To ITIL 4
Introduction ITIL stands for Information Technology Infrastructure Library. ITIL is a set of guidelines that helps an IT practitioner in delivering the best services. It provides direction to an organization and its people in utilizing IT as a tool for changing world. Using ITIL best practices organizations can enhances the overall performance of the business and deliver predicted service levels. History And Versions ITIL was introduced in 1980s by the Central Computing and Telecommunications Agency (CCTA) a government agency in the United Kingdom as a government initiative. ITIL keep evolving with changing world and business requirements. Let us take a look at the versions of ITIL. ITIL - As noted above, the first version of ITIL came in 1980s. It focuses on offering better delivery and support. ITIL comprised a catalog of 30 volumes aimed at providing IT best practices. ITIL v2 - Int 2000, the first major change occurred in ITIL and Microsoft adopted ITIL as the founda...